FAQ

No. teraagro.md is not a classic online store, but a catalog with a price-quote request form. Submitting the form is a request, not a binding order, and does not create a payment obligation. We contact you by phone or email to confirm the exact price, availability and terms — only then is the sale considered concluded.

Choose a product, enter the desired quantity and proceed through checkout — provide your contact details and delivery address, or choose pickup. After you submit the request, we will contact you to confirm the details.

No, an account is not required — you can submit a request as a guest, providing only the necessary contact details.

We aim to contact you as soon as possible after receiving your request. The exact timeframe may depend on the size of the request and the farm's current workload.

Yes, until the details are confirmed by phone or email, you may withdraw your request at any time, with no consequences. See section 9 of our Terms & Conditions for details.

Current availability is shown directly on the product page. If a product is currently out of stock but a new batch is expected, the page shows a "Pre-order" status with an estimated date.

Some products can be ordered ahead of harvest — the site will show an estimated availability date. This date may change due to weather conditions or crop yield. If the harvest does not materialize as expected, we will inform you and fully refund any advance payment made.

Yes, the country of origin (Moldova) is shown on each product page, in the specifications block.

We work primarily with wholesale quantities. The exact minimum for a specific product is confirmed when we process your request.

Prices are shown in Moldovan lei (MDL). Other currencies available for display (EUR, USD, RON) are indicative, at the National Bank of Moldova's reference rate; the final settlement is always in MDL unless otherwise agreed.

The farm is not VAT-registered, so VAT is not charged and is not included in any of the displayed prices.

Bank transfer to the farm's account, or cash on personal pickup. We do not currently accept online card payments.

Yes, some products have quantity-based pricing — the larger the quantity, the lower the price per kilogram. Where available, the quantity pricing table is shown on the product's page.

We deliver exclusively within the Republic of Moldova.

Where possible, the cost is calculated based on the actual road distance to your address. If the exact distance cannot be determined, an indicative cost is shown, which is confirmed before the request is finalized.

Yes, you can collect your order in person from the farm, at no additional delivery cost.

Yes, legal entities may be registered in any country. This does not affect the delivery territory, which remains limited to the Republic of Moldova.

Contact us as soon as possible, ideally on the day of delivery or pickup, with your request number and, if possible, photos of the product. We will review the situation individually and offer a replacement, a proportional price reduction, or a refund.

By phone or WhatsApp at +373 79 103 999, by email at info@teraagro.md, or through the contact form on the site.

This is described in detail in our Privacy Policy — what data we collect, why, for how long we keep it, and what rights you have.